The aviation fuel business is evolving and deploying price advantage as leverage is fasting fading away with the emergence of low margin but aggressive operators. Into-plane operations must devise a new scheme of providing reliable supply, product quality and flawless service delivery to remain relevant. However, the crew perpetually on the frontline are continuously been inundated with the very critical product handling and quality control expertise with a minimum focus on relationship management skills. How do operators, therefore, guarantee the cascade of their corporate service credo to airline representatives on the front line?
This group though very significant in the fuelling value chain; is oblivious to the cultured business development practitioners that understand customers service niceties.
At the completion of the programme, participants will understand
- Excellence is not an act but a HABIT
- It’s the little things that make a big difference
- Levels of Service
- Customer service is taking many steps and is a journey
- Complaints are the best textbooks of learning
- Managing differences
- Service Recovery Techniques
- Effective Communications
- Customized Service
Our programmes are a significant investment for your workforce. They are designed to fill identified industry knowledge gap and provide hands-on applicable know-how that gives participants a deeper insight on their deliverables. The various modules are cultured to encourage stakeholders to aspire the attainment of operational efficiency along the business chain.
WHO TO ATTEND
- Brower drivers
- Aviation fuel supervisors
- Business development officers
- Admin Officers and HR personnel’s
4th – 5th September 2017
You can Click HERE to register for this course
FOR FURTHER ENQUIRIES, PLEASE CONTACT:
Business Development Desk